Caller: "Hi, I'm returning a call here?"
Me: "Yes? Are you looking for health insurance?"
"Do you have the name of who called you? If not, I can just transfer you to an available agent."
"Well that's the thing. I have a note and it says Linda."
"Do you have a Linda? Because my name is Linda, and I'm worried I just wrote my own name down..."
"We have a Linda. I'll transfer you."
"oh, thank goodness."